What materials are used in your lamps?
Our lamps are crafted from premium materials such as high-grade metals, glass, crystal, and marble. These materials are carefully selected to ensure durability, safety, and timeless elegance.
Can I customize my lamp?
Yes! If you find a chandelier design on our website but need a different size or color, please send the product’s SKU number or link along with your specific requirements (e.g., base size, color) to our customer service email at info@jchandelier.com. If you can’t find a suitable design, you may also provide pictures or design drawings along with detailed specifications (e.g., base size, color, material), and we will do our best to accommodate your request.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, UnionPay, Apple Pay, Google Pay, and other mainstream payment methods for a fast and secure checkout experience. For your security, we use SSL encryption technology to protect your payment information, ensuring complete data safety during transactions.
What are your delivery details?
Orders are processed and ready to ship within 5–7 business days. Once shipped, delivery typically takes 6–12 business days. You will receive an order confirmation notification after placing your order and a tracking number once your package has been shipped. Note: Delivery times may vary by product. For more details, please refer to our Shipping Policy.
How is your packaging? What if my lamp arrives damaged?
Our products are securely packed using wooden boxes or wooden frames, often with additional carton layers inside to minimize the risk of damage. If your lamp arrives damaged due to shipping, please contact us within 24 hours with photos of the damage. We will arrange a replacement or refund as soon as possible. If you are dissatisfied with the product quality, please provide your order number, product photos, and reason for return via phone or email. We will respond with a solution within 24 hours.
Customized Design And Size Recommendation


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