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About Us
Leading the global lighting design, let Jchandelier light up your world!
Discover more in our FAQ
How will I receive order confirmation and updates?
When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.
How do I ensure the chandelier size fits my space?
You can measure your space in advance, and our designers will provide recommendations tailored to your room's dimensions and style. Whether it's the size, height, or overall design, we're here to ensure the chandelier complements your space perfectly. For more guidance, feel free to contact our support team or check our size guide.
If I receive a broken product, what should I do?
All our products are packed in wooden boxes or wooden frames, and some cartons are placed inside the wooden boxes, so our products are generally not damaged. If you find that the lamp is damaged during transportation after receiving it, please contact us within 24 hours and provide photos. We will arrange a replacement or refund for you as soon as possible. If you are not satisfied with the quality of the product, please provide the order number and product photos and the reason for return, contact us by phone or email, and we will provide you with a satisfactory solution within 24 hours.
What If There's an Issue During the Installation?
We recommend checking the parts of the lighting one week before installation to ensure everything is complete. Our fixtures are designed for easy installation and can typically be handled by an average electrician. If you encounter any issues during the installation, feel free to contact our customer service team for assistance. Please avoid using excessive force during installation. If challenges arise, we’ll be happy to help guide you toward the best solution to ensure a smooth process.
Can I return the product if I am not satisfied with it?
We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;
If there is a problem with the quality, we return it free of charge;
we deal with these issues by providing actual evidence, such as photos, videos, etc; and by describing the product clearly in writing.