Our products are securely packed using wooden boxes or wooden frames, often with additional carton layers inside to minimize the risk of damage. If your lamp arrives damaged due to shipping, please contact us within 24 hours with photos of the damage. We will arrange a replacement or refund as soon as possible. If you are dissatisfied with the product quality, please provide your order number, product photos, and reason for return via phone or email. We will respond with a solution within 24 hours.